Registering a New Account
The setup fee, first month payment, and last month payment are all due
upon sign-up. Once we receive these payments, your site will be setup
within one (1) business day.
Monthly Account Fees
Monthly payments are due on the tenth (10th) of each month and cover service
from the first to the last of the month in which the payment is made.
Therefore, payment for service of a particular month is made at the beginning
of that month.
Your monthly bill will include taxes in the total amount due. These are
assessed by the various city, state and federal government agencies. MODOMO
strives to keep your bill as low as possible, with the highest quality
service. However, regardless of the hosting company, all ISPs must charge
taxes as required by the Federal Government.
Note: Taxes may be applied at any time as state and federal law requires.
Type of Payments
Payment for our hosting services can be made quickly and easily by credit
card over the web. In addition, we will accept checks and money orders.
However, The only method of payment by which customers may make monthly
payments charges is by Credit Card or Automated Clearing House (ACH).
For all other methods of payment, for quarterly, semi-annual, and annual
payment is required.
Credit Card
Credit cards are generally charged on the first day of every month.
We accept American Express, Visa, MasterCard, and Discover cards.
If you choose to pay by credit card, you expressly authorize MODOMO to
charge the credit card account number associated with your account for
any Service charges that accrue from month to month. This authorization
will remain valid until you terminate your authorization in writing.
PLEASE NOTE: MODOMO cannot process your credit card if it has expired.
Our customers are responsible for updating their credit card information
and/or establishing an alternate form of payment.
Check
Checks should be made payable to MODOMO, Inc. Checks must be written in
U.S. dollars and drawn on a US Bank. Generally, checks are accepted for
quarterly, semiannual, and annual services only.
Money Order
Money orders should follow the same rules as checks. In particular we
know that U.S.D., Canadian, and U.K. Postal Money Orders are processed
without difficulty. Presumably most International Money Orders will work
if you tell your banker or postal clerk that it is for a US company.
Automated Clearing House (ACH)
ACH payment will follow the Credit Card payment rules.
Cancellation Policy
You will need to contact your Customer Care Representative by phone to
request the cancellation of your account. You must submit your cancellation
request no later than the 25th of the last month for which you desire
service. If you cancel your account, you will be allowed to reinstate
your account if you make a reinstatement request by phone to your Customer
Care Representative within seven (7) business days of your cancellation.
A Reinstatement fee will be charged in the amount that is half of the
designated Setup Fee for the plan you choose. (MODOMO will maintain an
archival copy of your website(for seven (7) days) for this reason.) Once
payment is received, your website will be reactivated within 48 hours.
Termination
Your account may be immediately terminated at MODOMO's sole discretion,
for declined credit cards, returned checks, any other nonpayment of account
charges, or for any violation of the Acceptable
Use Policy.
Overdue Accounts
If your monthly balance is not received by the fifteenth (15th), a reminder
bill will be sent and a five dollar ($5) rebilling fee will be added to
the amount due. If the amount due is not received by the end of the month,
the site will be deactivated.
If your site is deactivated due to late payment, we will reactivate your
site within 48 hours IF you do ALL of the following within these 48 hours:
• Pay total amount due up to date;
• Pay half of the Setup Fee for your plan;
• Request reactivation by calling the support line (1-866-4TEAMDPS)
and contacting your Customer Care Representative.
Delinquency
If you default on your account, you are required to pay fees, costs, and
expenses (including, but not limited to, attorneys' fees and collection
agency fees) incurred by MODOMO through our efforts to enforce MODOMO's
rights under the Acceptable Use Policy located
at www.MODOMO.com.
• If any financial instrument received in payment is returned to
MODOMO unpaid, your account will be considered to be in default, and,
in addition to your account being suspended or terminated for nonpayment,
you will be subject to a returned check charge of twenty-five dollars
($25).
• Accounts that are consistently late in making payments will be
considered by MODOMO’s's Billing Department for required participation
in the following programs: Monthly credit card plan (VISA, MasterCard,
American Express or Discover) or a minimum 3-month Prepayment plan.
• Accounts not paid up to date by the end of the current service
month will be deactivated. During the deactivation period, the customer
login ID will be blocked and web pages will be disabled.
• Accounts 60 days overdue will be referred to collection.
Please note: it is the customer's responsibility to keep us informed of
account changes, including a new address, phone number, credit card, etc.
We feel confident that billing problems will seldom occur
with our customers, as we strive to provide excellent Customer Care. At
MODOMO, it is our hope that you, our customer, will utilize our system
and contact your personal Customer Care Representative with any problems
or questions that you may have before a situation gets to an extreme.
*This Billing Policy and all other MODOMO policies are subject to change
by MODOMO without notice. Continued usage of the services after a change
to this policy is implemented and posted on the MODOMO.com site constitutes
your acceptance of such change or policy. We encourage you to regularly
check the MODOMO.com site for any changes or additions. Visit our Terms & Conditions for further information regarding our policies.
